Privacy Policy

Scope

This Privacy Policy explains how Smart Plumbing USA (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website or contact us for plumbing services in Vista, CA and surrounding North County areas.

Information We Collect

Information you provide

• Contact details such as name, phone number, email address, and service address (if provided).
• Service request details such as the type of issue (leak, clog, installation, inspection), preferred timing, and any notes you share.
• Messages you send through our contact form, by email, or by text/SMS (if you choose to text us).

Information collected automatically

• Device and usage data such as browser type, pages viewed, approximate location (city/region), and referring/exit pages.
• Log data such as IP address and timestamps (commonly collected by web servers for security and diagnostics).

How We Use Information

We use the information we collect to:

• Respond to requests, schedule service, and provide estimates or service updates.
• Improve our website, customer experience, and service operations.
• Maintain site security, prevent fraud, and troubleshoot technical issues.
• Communicate with you about your request (including follow-ups you may expect after contacting us).

How We Share Information

We may share information in limited situations, including:

• Service providers that help us operate our website or communications (for example, website hosting, email delivery, spam protection). They are permitted to use information only to provide services to us.
• Legal and safety reasons if required to comply with law, enforce our terms, or protect rights, safety, and property.
• Business transfers if we are involved in a merger, acquisition, or sale of assets (information may be transferred as part of that transaction).

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand site usage, and improve performance. Some embedded features (such as maps) may be provided by third parties and may set their own cookies.

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the site function.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including responding to you, providing services, keeping business records, and meeting legal requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. For example, California residents may have rights to:

• Request access to certain information about how we collect and use personal information.
• Request deletion of personal information, subject to certain exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information (as those terms are defined under California law).
• Not be discriminated against for exercising privacy rights.

To submit a privacy request, contact us using the details below and include “Privacy Request” in your message. We may need to verify your identity before completing your request.

Do Not Sell or Share

We share personal information with service providers only as needed to operate our business and website. If you have questions about our data practices or want to exercise an opt-out right under applicable law, contact us and we will respond in accordance with legal requirements.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. If we make material changes, we may provide additional notice on the website.